Return & Refund policy
At Sparrow Lane, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple return and refund process subject to the terms below.
1. Return Eligibility
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and unworn
The product must be in its original packaging
All tags, labels, and accessories must be intact
A receipt or proof of purchase is required
Items returned without prior approval will not be accepted.
To request a return, please contact us at:
Email: support@sparrowlane.in
2. Non-Returnable Items
The following items cannot be returned or refunded:
Used or worn clothing
Products without original tags or packaging
Items damaged due to misuse or mishandling
Products damaged during return shipping due to improper packaging
Products purchased during clearance or special sale
Tester perfumes and personal care products cannot be returned if opened or used due to hygiene reasons.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
Send the following to our support team:
Order number
Clear photos of the product
Photos of packaging
Our team will review the issue and arrange a replacement or refund if applicable.
4. Return Shipping & Reverse Pickup
Customers can return the product in two ways:
Self-Shipping
You may send the product to our warehouse at your own expense.
Reshipment charge: ₹150
Reverse Pickup (Arranged by Us)
If you prefer us to arrange pickup from your location.
Reverse pickup charge: ₹250
Return Address:
27B Shop No. 4
Main Market Road, Near Transformer
Sultanpur, New Delhi – 110030
5. Refund Process
Once we receive your returned product:
Our team will inspect the item
If approved, the refund will be processed
Refunds will be issued to the original payment method used during checkout.
Possible refund methods include:
Credit / Debit Card
UPI
Net Banking
Original payment gateway
Refund Timeline
After approval:
Refund will be processed within 5–10 business days
Banks or payment providers may take additional time to reflect the amount
If 15 business days have passed after refund approval and you have not received the refund, please contact our support team.
7. Exchange Policy
We allow exchanges for:
Size issues
Damaged products
Wrong item delivered
The exchange process begins after the returned item passes our quality check.
8. Contact Information
For return or refund requests, please contact:
Sparrow Lane Customer Support
Email: support@sparrowlane.in
Phone: +91-9971283889
Return Address:
27B Shop No. 4, Main Market Road
Near Transformer, Sultanpur
New Delhi – 110030